Counterman

Job Descriptions

 Location: BSD

Status: Contract

1.Responsible for executing welcoming and closing event at counter for branches
   under his/her coverage , e.g., receive call, greet, create ticket, probing and gather
   information & needs from customers, validate, update issues, information into the
   system, as per standard CX at Counter, to ensure the customers are handled
   properly in timely manner, the issues & data gathered are valid & reliable for further
   analysis.
2. Responsible for executing parts quotation process, e.g., receive parts list, input
   data in system, validate customer ID and status, check parts validity, check
   alternative/ replacement/ up-level/ down-level, check availability, check & validate
   price, check BO source and status, determine freight mode and charge, create,
   print and deliver the quotation, in accordance with standard time & procedures to
   ensure parts quotation provided correctly and in timely manner.
3. Responsible for executing parts ordering process, e.g., receive order reference
   (PO/SO), validate quotation number vs PO/SO, validate item, quantity, description
   and price, input data in system/activate quotation, check and action any halt in
  system, accordingly, transmit BO parts, advise ETA, in accordance with standard
   time & procedures to ensure parts ordering process done correctly and in timely
   manner.
4.Responsible for executing parts expediting process, e.g., provide daily BO report,
   check any unsuccessful order, check long outstanding order and take action
   accordingly in accordance with standard time & procedures to ensure parts OTIF
   achieved.
5. Responsible for preparation and completion of documents related to parts billing
   process, e.g., confirm parts arrival and issued to customer, collect and provide all
   supporting document to Sales Admin for billing process, dispatch the document to
   respective party to further processing, in accordance with standard time &
   procedures to ensure parts billing can be done in timely manner.
6. Responsible for executing Counterman specific task, e.g., warehouse process, core
   inspection e.t.c in accordance with branch specific capability, to ensure branch
  capabilities are utilized to fulfill business requirement.

Requirements:

1.    Min (SMK), graduated from technical.
2.    preferable 1 year Experience as sales counter from heavy equipment industry.
3.    Fluent in Basic English & MS Office
4.    Have communication skills