Sr. Specialist Technical Solutions

Job Descriptions

Location: Head Office

Status: Permanent
 

Job Describtion :

1. Resposible for providing consultation on technical issues raised by customers through TU representation (MA Sales, Site Ops, CI Project Leads)
2. Responsible for participating in major meetings with customers when required.
3. Responsible to assume consultative/SME role during regular MSR reviews and development of SSS and SOT's
4. Responsible for developing interim/permanent solutions in collaboration with caterpillar and in other industry vertical's tech solution team
5. Responsible for assisting in reviews of CVA  proposals as per request by account manager EM or Contracts team
6. Responsible for providing input on NPI and NMI as well as assisting EM and area with new customers in green field operations
7. Responsible for supporting development with engineering design and documentation.
8. Responsible for assisting Product Manager in developing fit for purpose product to improve safety and eliminate technical problems
9. Responsible for monitoring and evaluating effectiveness of interim solutions to improve product performance
10. Responsible for providing documentation and communication packages for solution implementation (ie. ICA guideline, recommended parts list, re-work procedure, technical drawing, etc) and storing these in a repository for future usage/reference.
11. Responsible for supporting the external socialization with customers
12. Responsible for coaching and guiding sites/branches on solutions (ie. product modification, ect)
13. Responsible for providing regular updates on progress of solutions in development to Product Manager and other stakeholders (i.e. Tech Comm, customers)
14. Responsible for ensuring that feedback has been provided to Caterpillar PG through TechComm and Cat reps to drive change.
15. Responsible for actively participating in Technical seminars to capture & share best practices through Caterpillar and Dealer Network.

Job Requirement :

1. Diploma in Engineering or Vocational school certification.
2. 3-5 Year experience in respective industry
3. Understanding in Heavy Equipment Business and Corporate Business Acumen
4. Specific requirement : Customer Focus, Project Management, Product Knowledge and Industry Knowledge.
5. Familiar with Cat Systems and machine
6. Solid background in hydraulics and auto-electrics, understand the role for hydraulic mining shovels
7. Troubleshooting skills and hands-on experience
8. Understanding of constinuous improvement concept and its benefit
9. Good communication skills accross various levels in an organization
10. Methodical and structures-reporting, documentation, filling.
11. Business and Technical English, MS Office and communication skills and Influencing Skill, Networking skill.