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Sr. Specialist Technical Solutions
Date: Mar 7, 2023
City: Jakarta, ID
Company: Trakindo Utama
Job Descriptions
Location: Head Office
Status: Permanent
Job Describtion :
- Resposible for providing consultation on technical issues raised by customers through TU representation (MA Sales, Site Ops, CI Project Leads)
- Responsible for participating in major meetings with customers when required.
- Responsible to assume consultative/SME role during regular MSR reviews and development of SSS and SOT's
- Responsible for developing interim/permanent solutions in collaboration with caterpillar and in other industry vertical's tech solution team
- Responsible for assisting in reviews of CVA proposals as per request by account manager EM or Contracts team
- Responsible for providing input on NPI and NMI as well as assisting EM and area with new customers in green field operations
- Responsible for supporting development with engineering design and documentation.
- Responsible for assisting Product Manager in developing fit for purpose product to improve safety and eliminate technical problems
- Responsible for monitoring and evaluating effectiveness of interim solutions to improve product performance
- Responsible for providing documentation and communication packages for solution implementation (ie. ICA guideline, recommended parts list, re-work procedure, technical drawing, etc) and storing these in a repository for future usage/reference.
- Responsible for supporting the external socialization with customers
- Responsible for coaching and guiding sites/branches on solutions (ie. product modification, ect)
- Responsible for providing regular updates on progress of solutions in development to Product Manager and other stakeholders (i.e. Tech Comm, customers)
- Responsible for ensuring that feedback has been provided to Caterpillar PG through TechComm and Cat reps to drive change.
- Responsible for actively participating in Technical seminars to capture & share best practices through Caterpillar and Dealer Network.
Job Requirement :
- Diploma in Engineering or Vocational school certification.
- 3-5 Year experience in respective industry
- Understanding in Heavy Equipment Business and Corporate Business Acumen
- Specific requirement : Customer Focus, Project Management, Product Knowledge and Industry Knowledge.
- Familiar with Cat Systems and machine
- Solid background in hydraulics and auto-electrics, understand the role for hydraulic mining shovels
- Troubleshooting skills and hands-on experience
- Understanding of constinuous improvement concept and its benefit
- Good communication skills accross various levels in an organization
- Methodical and structures-reporting, documentation, filling.
- Business and Technical English, MS Office and communication skills and Influencing Skill, Networking skill.
Job Segment:
Hydraulics, Senior Product Manager, Product Manager, Project Manager, Engineering, Operations, Customer Service, Technology